We care about your holiday

for a relaxing vacation in South Tyrol

We take our guests’ health and safety seriously. For this reason, we have increased our hygiene and safety measures to protect the health of holiday-goers and the inhabitants of Val Gardena as much as possible.

To access the common areas you have to wear a face mask. In the wellness area you have to keep the distance of 1 meter from other persons.

FREE CANCELLATION in case you cannot travel due to travel restrictions or in case of COVID-19 infection or quarantine if you have the travel the travel insurance we suggest on our website.

Cancellation within 30 days before arrival: we will send you a voucher for the deposit valid until April 2023.

Cancellation after 30 days before arrival: the full reservation amount will be charged as cancellation fee.

In case of late arrival or early departure we will charge the full amount of the reservation.

Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005

 

HYGIENE

  • All the parts of the hotel (rooms and common areas) are regularly cleaned with professional products by our qualified staff
  • Hand sanitizer is available in all common areas
  • All our staff has been in depth trained on the matter of safety and hygiene. Furthermore all our family´s and staff member are equipped with the personal protective equipment required by law.
  • Our doors are always open… also to favor and adequate air change.
  • All the distancing rules do NOT apply for persons staying in the same room

 

RESTAURANT

  • Breakfast is served at buffet as always.
  • To access the buffet it is mandatory to wear a face mask and sanitize your hands
  • With pleasure we prepare a packed lunch for your hiking lunch (€ 10,00)
  • All the dinner courses, including starters, are served at the table. We have a small buffet for salads
  • The tables in our restaurant and bar are properly distanced

 

RECEPTION

  • All the information for your holiday in Hotel Sun Valley are available through our online guest map at this address
  • Check-in: you can send us all your data directly from home
  • Check-out: to fasten the procedures with pleasure we can send you the bill per e-mail
  • With the proper distancing measure we are always available personally

 

BEAUTY AND SPA

  • The outer terrace is open with the distancing rules
  • Massages and treatments are done respecting all the hygiene measures
  • Our swimming pool is open thanks to special treatments and sanitizing filters
  • The sauna and relax area is open and we regularly clean it with proper products
  • In all the Beauty and Spa area you have to keep a safety distance of 2 meters

 

VAL GARDENA

The entire valley is working hard to guarantee our guests a wonderful holiday

 

SMILE

We accept the challenge! We are sure that we will transmit your our smile and hospitality even from underneath the face mask.


See you soon!